The customer is responsible for supplying accurate dental impressions.

We supply our at-home mould kits, full instructions and service for those who can’t schedule an in-person appointment, or see a dentist. We advise you watch our how-to video, link below, to determine if you’re able to provide an accurate mould using the at-home method. If you do not feel able, please reach out to schedule an appointment in our Sydney studio, or with your dentist.

It is important you make sure your mould has clearly defined teeth, with no smudges or tears in the silicone. Please reference our how-to video for examples of correct and incorrect impressions.

If you encounter any issues or have any questions, please contact us via email.

Once your correct impressions have set, please disinfect the entire mould, package securely and return to:

ILLOOM

PO BOX 69

ERSKINEVILLE

NSW 2043

AUSTRALIA